Updates pile up
Updates are waiting, but nobody knows which ones matter or what they might break. Your team has no clear routine for reviewing changes and checking the site afterward.
Support & maintenance
Hosting, deployment, updates and maintenance to improve reliability and performance.
In short
DJWP provides ongoing website support and maintenance: server setup and hosting configuration, HTTPS, deployments through a separate testing environment, WordPress and plugin updates, backups, fixes and continuous improvements.
Problems we solve
Updates are waiting, but nobody knows which ones matter or what they might break. Your team has no clear routine for reviewing changes and checking the site afterward.
A form stops working, a certificate expires or the server runs out of space. Your team learns about it from a customer because nobody is checking those parts of the site.
A price change, new photo or corrected service description gets passed between people without being published. Nobody owns the small tasks, and the site gradually falls behind the business.
Backups have never been restored in a test, or they sit only on the website's server. You do not know what could be recovered if that server failed.
What you get
Related work
From selected projects
How we build
We review the site's condition and who is responsible for each part of it. That review separates routine care from existing problems that need their own work, giving the support agreement a clear starting point.
We identify important functions to check and agree how problems should be handled. Backup recovery is part of that planning, with responsibilities and limitations documented before an incident puts the process under pressure.
We review requests alongside available usage and search data to decide which small improvements matter most. Changes that fit the support scope can be prioritized together; larger additions need a separate decision before work begins.
We keep an agreed record of accounts, configuration and maintenance procedures, including outside services the site depends on. This gives you and a future provider a clearer starting point when responsibility for the site changes.
Code, hosting, plugins and backups — we fix what is risky first.
Updates, monitoring and a monthly allowance for changes.
Every change goes through a staging copy before release.
What was updated, fixed and improved — in plain words.
Further reading
“Maintenance” often means someone clicking Update all once a month. Real care is mostly the work that happens around that click.
A good first message turns a day of back-and-forth into a clear estimate. This is the checklist we wish every request included.
Terms used on this page
Questions
Something else on your mind? Ask us directly — we usually reply within one business day.
Ask about your projectYes. We start with a review of the code, hosting and plugins, fix what is risky and agree on a support scope that fits your website.
The scope is agreed for each project: which updates, backups, monitoring and checks are covered, how many content changes are included and how other work is handled. We review the site first, so existing problems and ongoing care are not treated as the same job.
Yes, or we work with your existing provider. Either way, the hosting account is registered to you, and the agreement sets out who handles billing, renewals, backups and support requests, and which responsibilities stay with the provider.
The response follows the support scope agreed for your site. We investigate the issue and may need help from the hosting provider or another service. Recovery can involve a rollback or backup restoration. Afterward, we explain the findings, remaining risks and recommended changes.
Under the terms agreed for your project. The site, accounts and data are yours throughout, so ending support never blocks your access: we hand over files, documentation and credentials, and help move any subscriptions that need transferring.
Let’s talk about your website
A new website, a useful feature or a fix. Tell us what you need.